The following are our policies for servicing retail stores. This is not meant to be all inclusive for any scenario that may occur. This document is subject to change.
ORDERS: Orders may be placed by phone, fax, e-mail and preferably, through our wholesale site. Shipping costs indicated on orders through the wholesale website might not be accurate. We will adjust the sales order/invoice accordingly.
SHIPPING: Wholesale orders are normally shipped in 1-2 business days. If there are items not in stock but inventory is due in, we may hold the order so it can ship complete. We ship USPS and UPS. We can ship FEDEX, but you must pay the fee for FEDEX pickup from our warehouse. Unless directed otherwise, all wholesale orders ship via UPS Ground.
PAYMENT: Payment shall normally be made by credit card or ACH and is payable when shipped from our warehouse. ACH registration must be made in advance of first ACH transaction.
BACKORDERS: Items that are not in stock will not be placed in a “backorder” status. We will remove them from the Sales Order. You can place these in a subsequent order, or, if directed, Pet Health Labs will create a separate Sales Order for the out-of-stock items and ship when they return to stock.
RETURNS: Sales are final. If we sent the wrong items we will arrange for return shipping and for shipping replacements.
RETURNS FROM RETAIL CUSTOMERS: We will not accept returns or exchanges that originate from sales made at retail store locations.
PRICING: Every item has a suggested retail price (SRP). We recommend that retailers abide by the SRP as a minimum retail price.
We reserve the right to stop servicing any account that we determine is engaging in discounted pricing which could undermine the value of the brand. We will maintain SRP in our retail webstore with the exception of clearance items and short-term promotions.
TAXES: Each party is responsible for paying its own taxes arising out of any transactions between the parties. Wholesale buyers must submit a reseller’s agreement with resale number and/or tax ID as appropriate for their business location.